Terms & Conditions

All walking tours are subject to the standard terms and conditions described below. Booking a Square Mile Secrets walking tour is deemed to be acceptance of these terms by all members of the group.

Cancellations

Customers can cancel for a full refund up to 24 hours before the start of the tour. In the unlikely event of a tour being cancelled by Square Mile Secrets we will offer an alternative tour date or refund.

Prices

The prices appearing on the website are the current rates and can change with no prior notice. Once a customer has booked a tour with Square Mile Secrets, the customer will not be required to pay any difference in the event of a price increase and Square Mile Secrets will not refund the balance of any price reduction. All prices are per person unless otherwise stated.

Tours take place rain or shine

Our scheduled walks go ahead whatever the weather, and refunds will not be granted if a customer decides to cancel as a result of weather conditions. Please dress appropriately for the weather and wear comfortable shoes.

Arriving late for a tour

The tour will start at the time stated. The guide will not be able to answer their phone to give you directions you once the tour has started. We do not offer refunds to people who miss the tour because they are late. You are responsible for allowing for any potential delays to your arrival.

Personal safety

On the tour, group members are responsible for their own physical safety, health and wellbeing. By agreeing to take part on the tour, all customers are agreeing to listen to the safety instructions given by the guide and to exercise due care and attention whilst walking.

Parental responsibility

Children under the age of 18 must be accompanied by their parent or legal guardian who will take full responsibility for their supervision and safeguarding at all times.

Customer conduct and safety

Square Mile Secrets may, at our discretion, require any person to be excluded from a tour if Square Mile Secrets deems his or her conduct to be offensive or a nuisance to other customers. Square Mile Secrets also reserves the right to refuse access to participate on a particular tour should circumstances be deemed to compromise tour safety.

Photography and video

We sometimes take photos and videos of our tours. These may be used for marketing purposes on our website, social media, newsletters and through third party advertisers. On such occasions we will ask again for your verbal consent at the start of the tour and will not take your photo or video you if your consent is not given.

Please do not video the guide unless permission has been granted.

Changes to the itinerary

Square Mile Secrets reserves the right to make changes to the itinerary when necessary, for example if there are roadworks or building works affecting the route.

Accident or loss

Please take care of all personal property. Square Mile Secrets will not be liable for any theft, loss, damage, delay, inconvenience, direct or consequential loss, however caused, unless due to negligence by Square Mile Secrets, in which case our liability is limited (except for death or personal injury) for damages to a maximum of the refund of the ticket price.